Terms of Use and Service Agreement

1. Scope and Acceptance

These terms govern your use of the website and services of Hossam.Net (MrServer, LLC) (the “Service Provider”). By accessing the website, submitting an order, or completing a purchase, you confirm that you have read and accepted these terms, the Privacy Policy, and the Refund and Cancellation Policy. If you act for an organization, you confirm that you have authority to bind it.

2. Services

Depending on the accepted order or written offer, services may include cloud hosting, server administration and hardening, website malware cleanup, custom website or software development, technical support and maintenance, technical consulting, eBooks, digital resources, and Access Pass products. The service page or written offer defines the applicable scope, price, term, deliverables, and limitations and forms part of this agreement.

3. Orders, Contract Formation, and Payment

• An order becomes binding on the Service Provider only after confirmation and receipt of the agreed payment or deposit.
• Prices, features, and terms are those displayed at the time of order and exclude legally applicable taxes or charges unless stated otherwise.
• Payments are processed through third-party gateways such as Stripe or MontyPay. We do not store your card details.
• You must provide accurate information and pay all amounts when due. We may suspend a service for overdue payment after reasonable notice.

4. Hosting and Ongoing Services

Hosting is provided within the resources and limits of the selected plan, including storage, bandwidth, email, backups, and support. “Unlimited” resources do not permit unreasonable use that affects servers or other customers. You remain responsible for your content, accounts, and backups unless the plan expressly states otherwise. Services may be temporarily unavailable for maintenance, security reasons, or events outside our reasonable control, and we will use reasonable efforts to restore them.

5. Development, Consulting, and Security Services

Custom work, consulting, and security services are performed according to the approved written scope. Additional requests or changes may require extra time or fees. Malware cleanup and security services do not guarantee removal of every threat or prevention of every breach, and consulting does not guarantee a particular business or technical result. You must provide the access, information, licenses, and timely testing or approval needed to perform the work.

6. Customer Duties and Prohibited Use

You warrant that you have the rights to all content, data, and software you provide. You must not use the website or services for unlawful, fraudulent, harmful, or infringing activity; malware, phishing, spam, cryptocurrency mining, unauthorized access, or network disruption. We may immediately suspend or terminate a service where there is a security risk or material breach, without limiting our legal remedies.

7. Intellectual Property and License

Hossam.Net (MrServer, LLC) and the Service Provider retain ownership of the website, templates, tools, software, methods, and pre-existing resources. After full payment, the Service Provider grants you a non-exclusive, non-transferable license to use final deliverables for the agreed purpose unless the written offer expressly transfers ownership. You may not copy, resell, publish, sublicense, or remove ownership notices from digital resources, Access Pass products, or Service Provider components without written permission.

8. Confidentiality and Data Protection

Each party must keep non-public information received through the service confidential and may disclose it only to personnel or contractors who need it or where required by law. You must not provide more personal or confidential data than necessary and must obtain all legally required permissions. Website data is handled under our Privacy Policy; we are not responsible for data or settings controlled by you.

9. Digital Products and Delivery

Digital products and access codes are delivered as described on the product page. An access code or download link is for the purchaser’s personal use and may not be shared, sold, or published. You are responsible for checking device and file compatibility before purchase. Refund rights and exceptions are governed by the Refund and Cancellation Policy.

10. Cancellation and Refunds

Subscription cancellations, project cancellations, and refund requests are subject to the deadlines, conditions, and fees in the Refund and Cancellation Policy applicable at the time of purchase. Stopping automatic renewal does not refund the current paid period. Digital products generally cannot be cancelled after delivery, activation, or download.

11. Warranty Disclaimer

The Service Provider will exercise reasonable professional care, but services, content, and resources are provided “as is” and “as available” unless a written offer provides a specific warranty. We do not guarantee continuous availability, complete absence of errors or threats, or fitness for an unstated purpose. You remain responsible for your content, decisions, backups, and legal compliance.

12. Limitation of Liability

To the fullest extent permitted by law, the Service Provider is not liable for lost profits, data, reputation, indirect or consequential damages, or interruptions caused by a third-party provider, force majeure, or your acts or omissions. Nothing excludes liability that cannot legally be excluded. In all cases, total liability for the service giving rise to the claim will not exceed the amount you paid for that service during the three months before the event, or the value of the relevant order if lower, except for fraud, gross negligence, or non-waivable rights.

13. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including disasters, war, communications failures, widespread infrastructure-provider outages, or government action. The affected party will use reasonable efforts to mitigate the impact.

14. Changes and Termination

We may update these terms for future transactions by publishing a revised version with a new date. Updates do not change completed orders unless required by law. Either party may terminate an ongoing service according to the applicable cancellation policy or offer, and the Service Provider may terminate immediately for material breach or security risk. Intellectual property, confidentiality, unpaid amounts, and liability provisions survive termination.

15. Governing Law and Disputes

These terms are governed by the laws of the Hashemite Kingdom of Jordan. The parties will first attempt to resolve a dispute amicably through written communication within 30 days after notice. If unresolved, the competent courts of Jordan will have jurisdiction, unless mandatory law requires otherwise.

16. General Terms and Contact

If any provision is unenforceable, the remaining provisions remain effective. Failure to exercise a right is not a waiver. These terms, together with the applicable offer and referenced policies, constitute the entire agreement for the relevant order.

16. General Terms and Contact

If any provision is unenforceable, the remaining provisions remain effective. Failure to exercise a right is not a waiver. These terms, together with the applicable offer and referenced policies, constitute the entire agreement for the relevant order.