Refund and Cancellation Policy ============================================================ Last updated: 2026/10/07 1. Introduction ------------------------------------------------------------ Hossam.Net (MrServer, LLC) (the “Service Provider”) is committed to providing high-quality services and products and to customer satisfaction. This policy explains your rights regarding refunds for the digital products and services we provide. Important: Because digital products and services have different characteristics, refund eligibility depends on the service type. Please read this policy carefully before completing a purchase. 2. Services and Products Overview ------------------------------------------------------------ Hossam.Net may provide the following services and products: 📚 Digital Products ------------------------------------------------------------ The Mr.Server cybersecurity eBook, downloadable resources, and practical guides. ☁️ Hosting Services ------------------------------------------------------------ Cloud hosting, VPS services, and monthly or annual plans. 💡 Technical Consulting ------------------------------------------------------------ Information-security consulting, website development, and technical support. 🔧 Support Plans ------------------------------------------------------------ Monthly maintenance, security updates, and ongoing technical support. 3. Refund Policy by Service Type ------------------------------------------------------------ A. Digital Products (eBooks and Resources) ------------------------------------------------------------ No refunds after delivery or download Covered products: - Mr.Server Cybersecurity eBook - Downloadable files (PDF, DOCX, and other formats) - Digital educational guides and resources - Access Pass codes Policy: - Digital products are non-refundable after the access code is received, activated, or the file is successfully downloaded. - Reason: Digital products can be copied and retained immediately after download. Before purchasing, we strongly recommend: - Reviewing the product description and contents carefully. - Checking reviews and ratings where available. - Reviewing free samples or previews where provided. - Contacting us through the Contact page with questions before purchase. - Confirming compatibility with your device and file format. Exceptional refund cases: - Technical error caused by us: You could not access the file after payment. Attach clear screenshots of the error, a screen recording, or other technical evidence that helps us verify the issue. - Materially different content: Explain the discrepancy and attach a screenshot, link, or relevant excerpt proving that the product materially differs from its advertised description or product page. - Corrupt or unusable file: Attach the error message or screenshot and identify the device and application used to open it. Follow the opening and extraction instructions sent by email first. - Access code not received within 24 hours of payment. - Invalid or previously used access code. Email delivery and opening instructions: We send a separate email after purchase containing the transaction details and instructions for opening and extracting the product for your device. Some materials may be delivered in a ZIP file, and some phones may show only a partial preview of its contents. A partial phone preview or the way a device displays the file is not evidence that the product is incomplete or damaged. Follow the instructions in the email and use the appropriate application for your device before requesting a refund. Mr.Server eBook: The book is available in Arabic and English and contains more than 200 pages covering cybersecurity fundamentals, server protection, website security, and security best practices. Review the contents on the eBook page before purchase. B. Cloud Hosting Services ------------------------------------------------------------ 7-day money-back guarantee Policy: - A full refund is available within 7 days of the initial subscription. - The guarantee applies to monthly and annual plans. - It does not apply to renewals or upgrades. Refund conditions: - Request the refund within 7 days of purchase. - Bandwidth usage must not exceed 500 MB. - Uploaded files must not exceed 100 MB. - No more than two email accounts may have been created. - The service must not have been used unlawfully or in violation of the Terms of Use. Cancellation and partial refunds: - There is no refund after the 7-day period. - You may cancel at any time to prevent automatic renewal. - Fees for the current paid period are not refunded. - Service normally continues until the end of the paid subscription period. C. Consulting Services and Custom Projects ------------------------------------------------------------ Conditional refund Policy: - A 100% refund is available if cancellation occurs before work begins. - No refund is available after a consultation session or project work begins. Cancellation after work begins: - Time spent and completed tasks will be assessed. - The proportional value of completed work will be deducted. - Any remaining balance will be refunded within 14 business days, where applicable. Example: For a $1,000 project with 30% completed, $300 is retained for completed work and $700 is refundable. D. Technical Support and Maintenance Plans ------------------------------------------------------------ Proportional refund Policy: - Monthly plans are non-refundable after the month begins. - Annual plans may receive a proportional refund based on services used. Annual-plan calculation: - Determine the remaining subscription months. - Deduct two months as an administrative fee. - Refund the amount proportional to the remaining eligible period. Example: For a $600 annual plan after 3 months, 9 months remain; after the two-month administrative deduction, 7 months are refundable, totaling $350 at $50 per month. 4. Payment Gateways ------------------------------------------------------------ Payments are processed securely through the following trusted gateways: ------------------------------------------------------------ A regional payment gateway serving the Middle East. montypay.com ------------------------------------------------------------ A trusted global payment gateway. stripe.com Security: We do not store credit-card details on our servers. Transactions are processed through secure payment gateways. 5. How to Request a Refund ------------------------------------------------------------ 1 Submit the request ------------------------------------------------------------ Email refund@hossam.net. 2 Include the details ------------------------------------------------------------ - Order or transaction ID. - Purchase date. - Email used for purchase. - Product or service type. - Detailed reason. - Payment receipt screenshot, if available. 3 Review ------------------------------------------------------------ We review requests within 3–5 business days and reply with our decision. 4 Processing ------------------------------------------------------------ Approved refunds are normally processed within 7–14 business days through MontyPay or 5–10 business days through Stripe. Your bank may require additional time. 6. Payment Processing Fees ------------------------------------------------------------ Payment gateway fees may not be recoverable. Where applicable, an approved refund may be reduced by the payment provider’s processing fee, usually 2%–5% of the transaction. Example: For a $100 purchase with a 3% fee, the refundable amount may be $97. 7. Exceptional Circumstances ------------------------------------------------------------ We may approve a full or partial refund in cases such as a technical error caused by us, inability to provide the promised service for reasons outside the customer’s control, duplicate or incorrect payment, exceptional circumstances reviewed individually, or a prior written agreement. 8. Non-Eligible Reasons ------------------------------------------------------------ - Not reading the product or service description before purchase. - Changing your mind after downloading a digital product. - General dissatisfaction without an objective issue. - Violation of the Terms of Use. - Submitting a request after the applicable deadline. - Technical incompatibility caused by missing customer requirements. 9. Disputes and Complaints ------------------------------------------------------------ If you disagree with a refund decision, contact support@hossam.net for administrative review. If no resolution is reached, you may raise a dispute through the payment gateway used. Our commitment: We seek a fair resolution for all parties. 10. Friendly Fraud and Chargeback Abuse ------------------------------------------------------------ We respect your right to dispute an unauthorized transaction or request help when a genuine problem exists. “Friendly fraud” means initiating a chargeback or payment reversal for a valid transaction after receiving a product or using a service, or claiming non-delivery, missing content, file damage, or non-authorization when the available records and opening instructions show otherwise. Before opening a payment dispute, contact refund@hossam.net or support@hossam.net and allow a reasonable opportunity to investigate and resolve the issue. This does not limit any lawful consumer right. - We may request the transaction ID, order details, and reasonable proof of identity or payment-method ownership. - We may review delivery records, access-code activity, downloads, hosting usage, correspondence, and available IP or device information. - We may provide relevant records to the payment gateway or bank when responding to a dispute, subject to law and our Privacy Policy. - We may temporarily suspend access or future orders where reliable indicators show abuse or repeated unsupported disputes. - A different cardholder name or a forgotten purchase alone is not treated as proof of fraud; each case is reviewed individually. Where a dispute is legitimate, we will cooperate with you and the payment provider toward a fair resolution. False statements, duplicate recovery, or retaining a digital product after receiving a refund may result in denial of the claim and lawful recovery action. 11. Policy Updates ------------------------------------------------------------ We may update this policy from time to time. Changes will be posted here and apply to new purchases only, not previous transactions. 12. Contact ------------------------------------------------------------ Contact Information Refundsrefund@hossam.netGeneral supportsupport@hossam.netPhone+962 7 9812 6162WhatsApp+962 7 9812 6162 Download Refund Policy as TXT Last updated: 2026/10/07 Effective date: January 11, 2026